STOCKPORT ACTIVE CIC’S
PRIVACY NOTICE
Agency arrangement with Stockport Metropolitan Borough Council
Stockport Active CIC (trading as Life Leisure) is an agent for Stockport Metropolitan Borough Council. Already wholly-owned by Stockport Council, this revised arrangement further augments our role and commitment to community service while aligning closely with council objectives for Stockport residents.
There will be no visible change in the way that Life Leisure operates however you may start to see the Stockport Council logo on some of our signage and marketing materials to indicate the new relationship.
All of your customers details will continue to be held by Life Leisure. You will not experience any changes to your day-to-day service.
You don’t need to take any action, and for further information please visit About us | Life Leisure
We thank you for your membership and for being part of the Life Leisure family, and we look forward to seeing you in our Hubs throughout 2025.
Introduction
Welcome to Stockport Active CIC (SAC)’s privacy policy.
SAC respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and/or sign up for one of our gym memberships and tell you about your privacy rights and how the law protects you.
- Important information and who we are
Purpose of this privacy policy
This privacy policy aims to give you information on how SAC collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up for one of our gym memberships.
It is important that you read this privacy policy together with any other privacy policy or fair processing policy (in particular, our Appropriate Policy Document, which explains why we collect special category data about you) we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
Controller
SAC, a community interest company incorporated and registered in England and Wales with the company number 13406058, whose registered office is at Legal and Democratic Services, Town Hall, Edward Street, Stockport, United Kingdom, SK1 3XE is responsible for and the controller and processor of your personal data (collectively referred to as ”SAC”, “we”, “us” or “our” in this privacy policy) in a joint controller agreement with The Metropolitan Borough Council of Stockport.
If you have any questions about this privacy policy, including any requests to exercise your legal rights, please use the details set out below.
Contact details
If you have any questions about this privacy policy or our privacy practices, please email dataprotection@lifeleisure.net.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy policy and your duty to inform us of changes
We keep our privacy policy under regular review.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.
- The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
- Identity Data includes first name, maiden name, last name, username or similar identifier, (including emergency contact first name and last name), marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers (including emergency contact telephone number).
- Financial Data includes bank account and payment card details.
- Transaction Data includes details about membership payments from you to us and other details of products and services you have purchased from us.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
- We may also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature or the gym at a particular time. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
- We also collect Special Categories of Personal Data about you, namely:
- Health Data, which includes your medical history; and
- Ethnic Origin Data, which includes details about your race and ethnicity.
- Due to the sensitive nature of Special Category Data, in order to collect it, we are required to have a separate Appropriate Policy Document in place, which details how and why we collect this data.
- If you fail to provide personal data
- Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with one of our gym memberships). In this case, we may have to cancel your membership with us but we will notify you if this is the case at the time.
- How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity, Contact, Financial, Health and Ethnic Origin Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- sign up for one of our gym memberships;
- create an account on our website;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
- Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
- If your membership began prior to Friday 1st April 2022, your Identity, Contact, Financial, Transaction and Profile data from Stockport Sports Trust trading as LIFE LEISURE, being the entity with whom you took out your gym membership, and which transferred your personal data to us as part of the sale of the business, which was communicated to you by Stockport Sports Trust.
- Technical Data from analytics providers such as Google based outside the UK.
- Identity, Contact, Financial and Transaction Data from agencies such as GymFlex Ltd and the SLAC (Safeguarding and Looked-After Children) regime based inside the UK where you either sign up for one of our gym memberships via or are referred to our gyms by such agencies.
- How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Our Glossary below will tell you more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. In relation to the Special Category Data we collect, please find further details in the Appropriate Policy Document which follows this Privacy Notice.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
| To register you as a new member of one of our gyms | (a) Identity(b) Contact | Performance of a contract with you |
| To process and deliver your gym membership including:(a) Manage payments, fees and charges(b) Collect and recover money owed to us | (a) Identity(b) Contact(c) Financial(d) Transaction(e) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to recover debts due to us) |
| To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey | (a) Identity(b) Contact(c) Profile(d) Marketing and Communications | (a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
| To enable you to partake in a prize draw, competition or complete a survey | (a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications | (a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business) |
| To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) | (a) Identity(b) Contact(c) Technical | (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation |
| To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you | (a) Identity(b) Contact(c) Profile(d) Usage(e) Marketing and Communications(f) Technical | Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
| To use data analytics to improve our website, products/services, marketing, customer relationships and experiences | (a) Technical(b) Usage | Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
| To make suggestions and recommendations to you about goods or services that may be of interest to you | (a) Identity(b) Contact(c) Technical(d) Usage(e) Profile(f) Marketing and Communications | Necessary for our legitimate interests (to develop our products/services and grow our business) |
| To contact your next of kin or emergency contact in the event there is an emergency at one of our gyms | (a) Identity(b) Contact | Necessary to comply with a legal obligation |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested the same in your marketing preferences in your online account or and you have not opted out of receiving that marketing.
Third-party marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes. We will never share your Special Category Data in such a way.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to communications relating to your gym membership.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
- Disclosures of your personal data
We may share your personal data with the parties set out below for the purposes set out in the table above:
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Specific third parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
- International transfers
We do not transfer your personal data outside the UK.
- Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
- Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
- To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
- Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us by contacting us.
- In some circumstances you can ask us to delete your data: see our legal rights below for further information.
- In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
- Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. You can:
- Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
- Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy;
- Where our use of the data is unlawful but you do not want us to erase it;
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims;
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please email dataprotection@lifeleisure.net. No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
- Glossary
LAWFUL BASIS
- Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
- Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
- Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
- THIRD PARTIES
- Internal Third Parties
- Other group companies acting as joint controllers or processors and who are based in the UK and provide IT and system administration services and undertake leadership reporting.
- External Third Parties
- Service providers acting as processors based in the UK who provide IT and system administration services.
Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in the UK who provide consultancy, banking, legal, insurance and accounting services.
In the event you do not make any payment due to us on its due date, we will share your personal data with debt recovery agency, ARC (Europe) Limited. We will only share the data necessary for ARC (Europe) Limited to perform their debt collection services (Identity, Contact, Financial and Transaction Data).
Website Privacy Notice
1. Links to other Websites
Our website may contain links to other websites of interest. Life Leisure accepts no responsibility for the content of these websites, and once you have used these links to leave our site, you should note that we do not have any control over that website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
2. Links to Facebook, Twitter & other Social Networks
These services provide social buttons and similar features which we use on our website – such as ‘Like’ and ‘Tweet’ buttons. To enable this we have embedded code that the social media networks provide and we do not control ourselves. To function these social media buttons generally know if a visitor to our website is logged in; for example, Facebook use this to say ‘x of your friends like this’. Life Leisure do not have any access to this information, nor can we control how social media networks use it. Social networks therefore could know that you are viewing the Life Leisure website, if you use their services (that isn’t to say they do, but their policies continually change).
3. Third Parties Services
Goods and services of third parties may be advertised and/or made available on or through this web site. Representations made regarding products and services provided by third parties are governed by the policies and representations made by these third parties. We shall not be liable for or responsible in any manner for any of your dealings or interaction with third parties.
4. Third-Party Data Processors
In providing our booking and payment services, we work with trusted third-party partners to process your data. One of these partners is imin, which helps facilitate bookings.
imin may process your personal data on our behalf for purposes such as enabling bookings and related services. To learn more about how imin handles your data, please review their Privacy Policy. You can find imin’s Privacy Policy here.
We ensure that all third-party partners, including imin, comply with relevant data protection laws and handle your personal information responsibly.
Cookie Policy
We collect anonymous statistics about your visit using cookies, such as, which of our website pages you viewed. We also track if you have accepted cookies.
1. What is a Cookie?
A cookie is a small text file that is downloaded onto ‘terminal equipment’ (i.e. a computer or smartphone) when a user accesses a website. It allows the website to recognise a user’s device and store information about the user’s preferences or past actions.
2. Measuring our Visitors
Life Leisure measure visitors to our website using Google Analytics. This records what pages you view within our website, how you arrived at our website and some basic information about your computer. All of the information collected is anonymous – so we won’t know who you are, just that somebody visited our website. The information we collect from Google Analytics helps us to understand what parts of our website are doing well, how people arrive at our site and what journey visitors to the website take. Like most companies we use this information to make our website better.
3. Cookies Used for Fraud Prevention and Security
As part of providing a secure and reliable booking experience, we use third-party services that may set cookies on our website. One of these services is Stripe, our payment processor.
Stripe generates two cookies on our checkout pages. These cookies are used exclusively for the purposes of fraud prevention and detection of suspicious activity, ensuring the security of payment transactions.
These cookies are essential for the secure operation of our checkout system and cannot be removed without impacting the functionality of the payment process.
For more information about Stripe’s use of cookies, please review their Cookie Policy: Stripe Cookie Policy.