Can I change my direct debit payment date from the 15th of the month?
All Life Leisure monthly membership payments are collected on the 15th of each month. Should the 15th of any given month fall on a weekend day the payment will not be taken until the following Monday. Life Leisure only process one BACS run each month therefore unfortunately the direct debit payment date cannot be altered.
After my initial term, my contract becomes a ‘rolling contract’. Where does it state rolling contract?
In the membership 'Terms & Conditions' ‘Subscription’ means a rolling 12 month contract from the date of acceptance of Membership by Stockport Sports Trust (t/a Life Leisure) for the minimum of 12 months. A monthly rolling instalment is payable in advance by Direct Debit or a down payment payable as an annual 12 month lump sum instalment payable upfront by the member to the centre.
What is the required ‘notice period for cancellation’ and where does it state how I give notice?
In the 'Terms & Conditions' its states a membership term may only be terminated with effect from the last day of the initial term by the member giving at least one month or at least 30 days notice in writing.
Your request can either be sent by email to email@example.com or in writing addressed to the Membership Administrator, 4th Floor Landmark House, Station Road, Cheadle Hulme, SK8 7BS. To be effective, such notice must be received by Life Leisure prior to the beginning of the month from which notice is due to run and acknowledged by receipt of a written confirmation of the Membership termination date.
Can I transfer my membership to someone else if I am still in contract but don’t wish to continue as a member due to lack of use?
This isn’t something we offer as standard as part of the Terms & Conditions of membership. Please write to firstname.lastname@example.org stating the reason why you wish to do this. Consideration will be given to each individual request, however we do expect members to fulfil their contract except in exceptional circumstances.
Can I freeze my membership whilst still in contract?
Membership freezes are not part of the Terms & Conditions, therefore we only allow a freeze in exceptional circumstances, such as temporary re-location out of the area, medical condition or financial hardship. Proof is required for any such request. To request a freeze please email email@example.com and attach relevant supporting documentation.
Can I change my membership package?
If you would like to change your membership package, upgrade or downgrade, please speak to a Duty Manager at your Life Leisure home club, who will arrange this for you. If you are still within your initial contract, your initial term expiry date will remain the same. If you have completed your initial term, your contract will continue as a rolling contract, with a minimum 30 days notice required for cancellation.
How do I update my email address & contact details?
If you have previously registered online you must change your email by logging into your online account and choosing the option ‘Change Email Address’ (we are unable to change your email address once you have an online bookings account set up). If you have never registered an email address with us please speak to a member of the reception team to update your details or email us at firstname.lastname@example.org and we will be happy to make the changes for you.
Please keep us up to date with any contact details changes, such as home address, contact telephone number, email address, emergency contact and change in medical conditions.
What is included in my membership?
Please speak to a member of the team at any Life Leisure centre for confirmation of what is included in your membership package. The team will be happy to help and advise you on exactly what is included in your membership, including which clubs you have access to. The team will also be able to advise if you are making the most of your membership and if an upgrade/downgrade would provide a better membership option for you. We are here to help and want you to make the most of your membership with us, to ensure you achieve your own personal fitness and/or training goals.
Why can my cancellation request in writing not be accepted at my home club (or any centre)?
Life Leisure strive to ensure you receive the best customer service possible and therefore all cancellation requests must be made in writing to our dedicated, fully trained membership department who will deal with your request in a timely professional manner. Please email email@example.com with your full name, address and membership number (on the back of your membership card) detailing your reason for cancellation. In centre requests cannot be excepted under any circumstances and Life Leisure will not be liable for any request not made to head office. You can also send your request by registered post to The Membership Department, Life Leisure, 4th Floor, Landmark House, Station Road, Cheadle Hulme, SK8 7BS.