Hygiene
What additional cleaning and safety measures are being put into place?
Our staff have been busy preparing and making important changes as your safety is our highest priority. Some of the changes will be the one-way system around our facility, clearly labelled work out stations, sanitization stations, sanitizer and wipes to wipe down the equipment, limited capacity in some classes to maintain social distancing and increased cleaning hours throughout the centre. Full details can be found here.
Have the centres been deep cleaned?
Yes all centres have been deep cleaned and are continually cleaned throughout the day.
Are members required to wipe down machines and equipment after each use?
Yes, we request that all member use the sanitizer sprays and wipes available in the gym to wipe down the machines and equipment they have used.
Should I Bring a Sweat towel?
No. We kindly ask you not to bring a sweat towel to the gym or classes to help limit any risk of the virus spreading and that all members only use the wipes and sanitizer available in the gym and class studios.
Should I bring a Mat?
Yes, if you have your own exercise mat then please bring it. If not, we do still have mats available and these will be sanitized before and after each class.
Will hand sanitizer be available for members?
Yes. Hand sanitizer is available at Reception and at regular points throughout the buildings.
Should I wear a mask in the gym?
As Thursday 24th September, we strongly recommend that all members and visitors to wear face coverings in all circulation areas of our buildings. This includes reception, corridors, spectator areas and toilets. This does not include the gym, sports halls, studios, swimming pools or outdoor spaces, though you may still choose to wear one in these areas if they wish.
We will also be following the government guidance and anyone over the age of 11 years must wear a face mask indoors unless participating in sporting activities
Should I wear gloves in the Gym?
No. Please do not wear gloves whilst training. Gloves can harbor a high viral load, with easier transfer to multiple services. Washing your hands with soap and water and using hand sanitizer before, during and after training is far more effective.
Membership
When will direct debit fees start again?
Between April and August 2020 no subscription fees were collected from your membership account. If you’ve paid for your membership upfront for the year we’ll add the time for which we’re closed to the end of your membership subscription. During phase two of reopening memberships will reactivate as below:
- If your home club is one of either Stockport Sports Village or Houldsworth Village your membership is active (unless requested to freeze)
- All other home clubs will be reactivated to enable bookings to activities appropriate to the date of your home club reopening
- If your home club isn’t reopening during phase two (as above) your membership will remain frozen at £0.00 however if you wish to reactivate your membership to enable access to centres in line with your package please complete this form.
- Full details of your direct debit will be sent to you as an advanced notice of collection we will be collecting a pro-rated amount on the 15th September to take into account the payment collected in March 2020.
- Your standard monthly collections will resume on the 15th October 2020.
- Paid up Front memberships will be extended by the number of days the centre has been closed inline with your obligation date.
How can I cancel my membership?
Please email memberships@lifeleisure.net stating you wish to cancel and to begin your 30 days written notice period.
My home club is reopening, can I freeze my membership?
If your home club has reopened, you can freeze your membership until you feel comfortable coming back to our centres. Please fill out this online form to request a membership freeze.
If your home club is not open, your membership will remain frozen with no charge.
I have an annual membership paid for in advance. What is happening with this?
All Paid in Full (PiF) memberships will be extended by the number of days the centre has been closed inline with your obligation date.
Will you contact me before my home club reopens?
Yes. We will be updating our website, social media channels and sending our email communications updating you through every step of our phased reopening process.
I owe some money for my membership - how do I make that payment?
Please log into your membership account here to make your membership fee payment.
My membership is frozen - can I still make a booking?
If your freeze enables access, yes you can make a booking. If you're freeze doesn't not permit access, then you wont be a to make a booking & will have to fill out this form to reactivate your membership account.
I have a swim only membership - will I be charged?
Your membership will remain frozen until we are able to reopen your home club.
Clubs that are now open are:
lifeLEISURE Avondale
lifeLEISURE Brinnington Park
lifeLEISURE Cheadle
lifeLEISURE Grand Central
lifeLEISURE Hazel Grove
lifeLEISURE Houldsworth Village
lifeLEISURE Romiley
lifeLEISURE Stockport Sports Village
How do I find out what is my home gym?
If you log into your members area here, then click My Profile and your Home Club will be stated the 4th field down.
Can I change my home club?
Please email memberships@lifeleisure.net to request a change to your home club.
Will I be able to look round your centres before signing up to a membership?
Yes! You can now pre-book a tour around one of our centres before joining! To do this, please sign up using this link. Select 'Enquiry/Centre Tour' from the drop down menu and follow the steps to sign up free of charge.
Once you have signed up. You will be able to register your online account where you can choose a tour time convenient to you.
Can I call in the centres to speak to a member of staff about my membership?
During these unprecedented times all phones are currently unavailable, please email memberships@lifeleisure.net, where the Team are working hard to answer all queries within 5 working days.
Centres
Which sites are open?
Clubs that are now open are:
lifeLEISURE Avondale
lifeLEISURE Brinnington Park
lifeLEISURE Cheadle
lifeLEISURE Grand Central
lifeLEISURE Hazel Grove
lifeLEISURE Houldsworth Village
lifeLEISURE Romiley
lifeLEISURE Stockport Sports Village
Where can I find a list of what will be open in each centre?
We have detailed what is open and what remains closed on each specific centre page.
Will your swimming pools be open?
Yes. Pools that are open are:
lifeLEISURE Cheadle
lifeLEISURE Grand Central
lifeLEISURE Hazel Grove
lifeLEISURE Romiley
Do you have a timetable for your classes?
Yes. You can view the updated class timetables for Adults and Kids on the centres pages.
Will we have to book a slot before visiting your centres?
Yes. All bookings are made through your online account. Once you are in your account you can book gym & classes under make a booking.
What procedures will be in place for when you re-open?
To help prepare you for your next visit, please watch our reopening video:
Our reopening page details everything you need to know about our centres reopening and what is in place. For site specific information, please visit our centre pages.
Are you running school holiday camps over the summer?
There will be no holiday camps during Summer 2020.
Will you be restricting the number of members allowed in the gym?
Yes. There is a maximum capacity we are allowed under the government guidelines to keep our members and staff safe.
If the maximum capacity is reached the online booking system will show as full so please book via your online account before you come to avoid disappointment.
Is there a time limit on my visit?
Yes you will be able to use the gym for 45-90 minutes. Please book two back to back sessions to enjoy a longer workout.
Will the crèche be open at your centres?
Our crèche facilities will remain closed at all centres until further notice.
If I unfreeze my membership and I still feel uncomfortable in the gym, can I then freeze it again?
Yes. All you will need to do is fill out the online for to unfreeze your membership and then if you do not feel comfortable and would like to refreeze, just re-fill out this form.
Our top priority is for our members to feel safe in our centres, so if you have any concerns or questions please get in touch with us by emailing memberships@lifeleisure.net.
Online bookings
When will we be able to book classes?
Please click here to view our reopening page for details on when you are able to book your gym, swim or studio session.
I am unable to book a gym slot, can someone help?
If you are having difficulties booking your gym/class online, please email memberships@lifeleisure.net so a member of the team can look into this for you.
Can I book a gym & studio slot one after another?
You can book a gym slot and a studio class one after another. You will no longer be required to leave during the 15 minute cleaning break.
Swimming
Which sessions can I bring my child swimming?
All sessions are suitable for children 11+ unless you are booking onto a family swimming session. Please see our live pool timetables for details on when these sessions will be running.
How do I redeem my over 60s discount?
Members who are over 60 years will need to put their membership number in the over 60s ticketing box, which will then discount accordingly.
When will swimming lessons restart?
We are preparing for the return of swimming lessons in mid September 2020 and future operating procedures will be in line with relevant Government and Swim England guidance and will require some modifications to usual practice.
Further information on how to book your catch up lessons and how to sign up to direct debits for future swimming lessons will follow soon.
How do I link my account to book my catch up lessons?
We will need to link up your account for you, please email swimming@lifeleisure.net, so a member of the can resolve this issue.
How do I book my catch up lessons if I have more than one child?
You will need an email address for your child (1 per child) and by logging in to the member area using this link. You will be limited to 3 bookings per email address.
If you do not want to set up an additional email address for your child, please get in touch with your pool coordinator to book additional lessons.
Please note: if you are a Life Leisure member, and you're using an email address to book online, this cannot be used for your child's lessons. You will need to use a different email address.
IMPORTANT PLEASE NOTE – ANY EMAIL ADDRESS YOU CHOOSE TO USE FOR THIS REGISTRATION WILL BE USED FOR ALL FUTURE SWIMMING LESSON CORRESPONDENCE.