Can I change my direct debit payment date from the 15th of the month?
All Life Leisure monthly membership payments are collected on the 15th of each month. Should the 15th of any given month fall on a weekend day the payment will not be taken until the following Monday. Life Leisure only process one BACS run each month therefore unfortunately the direct debit payment date cannot be altered.
After my initial term, my contract becomes a ‘rolling contract’. Where does it state rolling contract?
In the membership Terms & Conditions, ‘Subscription’ means a rolling monthly contract from the date of acceptance of Membership by Stockport Sports Trust (t/a Life Leisure). This rolling monthly contract will begin once your minimum term has been served (minimum term may differ between package types)
What is the required ‘notice period for cancellation’ and where does it state how I give notice?
In the membership Terms & Conditions it states a membership term may only be terminated with effect from the last day of the initial term by the member giving at least 30 days notice in writing.
Your request can either be sent by email to email@example.com or in writing addressed to: Membership Administrator, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT.
Can I transfer my membership to someone else if I am still in contract but don’t wish to continue as a member due to lack of use?
This isn’t something we offer as standard as part of the Terms & Conditions of membership. Please write to firstname.lastname@example.org stating the reason why you wish to do this. Consideration will be given to each individual request, however we do expect members to fulfil their contract except in exceptional circumstances.
Can I freeze my membership whilst still in contract?
Membership freezes are not part of the Terms & Conditions, therefore we only allow a freeze in exceptional circumstances, such as temporary re-location out of the area, medical condition or financial hardship. Proof is required for any such request. To request a freeze please email email@example.com and attach relevant supporting documentation.
Membership freezes are charged at £5.00 per month. If would like to freeze your membership, please complete this form.
Can I change my membership package?
If you would like to change your membership package, please speak to a member of the reception team at your local Life Leisure centre who will be happy to arrange this for you. If you are still within your initial contract, your initial term expiry date will remain the same. If you have completed your initial term, your contract will continue as a rolling contract, with a minimum 30 days notice required for cancellation.
Alternatively, you can email firstname.lastname@example.org to request to change your membership package.
How do I update my email address & contact details?
You can update your personal informaiton (excluding email address) via your online account. If you wish to change your email address, please speak to a member of the reception team at your local Life Leisure centre, or email email@example.com
Please keep us up to date with any changes in personal information such as home address, contact telephone number, email address, emergency contact and change in medical conditions.
What is included in my membership?
Please see our memberships informaiton page to confirm your package access. Alternativity, please speak to a member of the team at your local Life Leisure centre who will be happy to help and advise you on exactly what is included in your membership. The team will also be able to advise if you are making the most of your membership and if an upgrade/downgrade would provide a better membership option for you. We are here to help and want you to make the most of your membership with us, to ensure you achieve your own personal fitness and/or training goals.
Why can my cancellation request in writing not be accepted at centre?
Life Leisure strive to ensure you receive the best customer service possible and therefore all cancellation requests must be made in writing to our dedicated, fully trained membership department who will deal with your request in a timely professional manner. Please email firstname.lastname@example.org with your full name, address and membership number or card number detailing your reason for wanting to cancel. You can also send your request by registered post to: The Membership Department, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT. In centre requests cannot be accepted under any circumstances and Life Leisure will not be liable for any request not made to the memberships department.
Can I change my home club?
Please email email@example.com to request a change to your home club.
How are you keeping members safe?
All necessary safety measures have been implemented to ensure our sites are operating in COVID secure environments in line with UK Active guidelines and Government guidelines. Since welcoming members back into our centres, we are extremely proud that our members have rated us 4.5/5 for cleanliness and hygiene*
If you would like to read the full details on all the safety measures in place, you can do so by clicking here.
*Results accurate as of September 2020
Are members required to wipe down machines & equipment?
Yes, we request that all members use the cleaning stations available in the gym to wipe down the machines and equipment after each use. This will help us stop the spread of Coronavirus and keep our centres a safe place to exercise.
Should I bring a sweat towel?
No. We kindly ask you not to bring a sweat towel to the gym or classes to help limit any risk of the virus spreading and that all members only use the wipes and sanitiser available in the gym and class studios.
Should I bring an exercise mat to my studio class?
Yes, if you have your own exercise mat then please bring it. If not, we do still have mats available and these will be sanitised before and after each class.
Will hand sanitiser be available for members?
Yes, hand sanitiser is available at reception and at regular points throughout the buildings.
Do I need to wear a mask?
Although not mandatory, anyone over the age of 11 are strongly advised to wear face coverings in all circulation areas of our buildings to help keep our centres safe. This includes reception, corridors, spectator areas and toilets. This does not include the gym, sports halls, studios, swimming pools or outdoor spaces, though you may still choose to wear one in these areas if you wish.
Should I wear gloves?
No. Please do not wear gloves whilst training. Gloves can harbour a high viral load, with easier transfer to multiple services. Washing your hands with soap and water and using hand sanitiser before, during and after training is far more effective.