Can I change my direct debit payment date from the 15th of the month?
All Life Leisure monthly membership payments are collected on the 15th of each month. Should the 15th of any given month fall on a weekend day the payment will not be taken until the following Monday. Life Leisure only process one BACS run each month therefore unfortunately the direct debit payment date cannot be altered.
After my initial term, my contract becomes a ‘rolling contract’. Where does it state rolling contract?
In the membership 'Terms & Conditions' ‘Subscription’ means a rolling 12 month contract from the date of acceptance of Membership by Stockport Sports Trust (t/a Life Leisure) for the minimum of 12 months. A monthly rolling instalment is payable in advance by Direct Debit or a down payment payable as an annual 12 month lump sum instalment payable upfront by the member to the centre.
What is the required ‘notice period for cancellation’ and where does it state how I give notice?
In the 'Terms & Conditions' its states a membership term may only be terminated with effect from the last day of the initial term by the member giving at least one month or at least 30 days notice in writing.
Your request can either be sent by email to firstname.lastname@example.org or in writing addressed to the Membership Administrator, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT. To be effective, such notice must be received by Life Leisure prior to the beginning of the month from which notice is due to run and acknowledged by receipt of a written confirmation of the Membership termination date.
Can I transfer my membership to someone else if I am still in contract but don’t wish to continue as a member due to lack of use?
This isn’t something we offer as standard as part of the Terms & Conditions of membership. Please write to email@example.com stating the reason why you wish to do this. Consideration will be given to each individual request, however we do expect members to fulfil their contract except in exceptional circumstances.
Can I freeze my membership whilst still in contract?
Membership freezes are not part of the Terms & Conditions, therefore we only allow a freeze in exceptional circumstances, such as temporary re-location out of the area, medical condition or financial hardship. Proof is required for any such request. To request a freeze please email firstname.lastname@example.org and attach relevant supporting documentation.
Due to the Coronavirus pandemic, we are offering all members the option to freeze their membership for £5 per month. If would like to freeze your membership, please complete this form.
Can I change my membership package?
If you would like to change your membership package, upgrade or downgrade, please speak to a Duty Manager at your Life Leisure home club, who will arrange this for you. If you are still within your initial contract, your initial term expiry date will remain the same. If you have completed your initial term, your contract will continue as a rolling contract, with a minimum 30 days notice required for cancellation.
How do I update my email address & contact details?
If you have previously registered online you must change your email by logging into your online account and choosing the option ‘Change Email Address’ (we are unable to change your email address once you have an online bookings account set up). If you have never registered an email address with us please speak to a member of the reception team to update your details or email us at email@example.com and we will be happy to make the changes for you.
Please keep us up to date with any contact details changes, such as home address, contact telephone number, email address, emergency contact and change in medical conditions.
What is included in my membership?
Please speak to a member of the team at any Life Leisure centre for confirmation of what is included in your membership package. The team will be happy to help and advise you on exactly what is included in your membership, including which clubs you have access to. The team will also be able to advise if you are making the most of your membership and if an upgrade/downgrade would provide a better membership option for you. We are here to help and want you to make the most of your membership with us, to ensure you achieve your own personal fitness and/or training goals.
Why can my cancellation request in writing not be accepted at my home club (or any centre)?
Life Leisure strive to ensure you receive the best customer service possible and therefore all cancellation requests must be made in writing to our dedicated, fully trained membership department who will deal with your request in a timely professional manner. Please email firstname.lastname@example.org with your full name, address and membership number (on the back of your membership card) detailing your reason for cancellation. In centre requests cannot be excepted under any circumstances and Life Leisure will not be liable for any request not made to head office. You can also send your request by registered post to The Membership Department, Life Leisure Head Office, Life Leisure Houldsworth Village, Broadstone Road, Reddish, Stockport, SK5 7AT.
Can I change my home club?
Please email email@example.com to request a change to your home club.
How are you keeping members safe?
All necessary safety measures have been implemented to ensure our sites are operating in COVID secure environments in line with UK Active guidelines and Government guidelines.
Since welcoming members back into our centres, we are extremely proud that our members have rated us 4.5/5 for cleanliness and hygiene*.
If you would like to read the full details on all the safety measure in place, you can do so by clicking here.
*Results accurate as of September 2020
Have all the centres been deep cleaned?
All Life Leisure centres have been deep cleaned and are continually cleaned throughout the day to ensure the safety of our members and staff. We’re asking all visitors to use the sanitizing stations available to clean any equipment used after each use to help keep our centres safe for everyone.
Are members required to wipe down machines & equipment?
Yes, we request that all member use the sanitiser stations available in the gym to wipe down the machines and equipment after each use. This will help us stop the spread of Coronavirus and keep our centres a safe place to exercise.
Should I bring a sweat towel?
No. We kindly ask you not to bring a sweat towel to the gym or classes to help limit any risk of the virus spreading and that all members only use the wipes and sanitiser available in the gym and class studios.
Should I bring an exercise mat to my studio class?
Yes, if you have your own exercise mat then please bring it. If not, we do still have mats available and these will be sanitised before and after each class.
Will hand sanitiser be available for members?
Yes, hand sanitiser is available at Reception and at regular points throughout the buildings.
Do I need to wear a mask?
Anyone over the age of 11 are strongly advised to wear face coverings in all circulation areas of our buildings to help keep our centres safe. This includes reception, corridors, spectator areas and toilets. This does not include the gym, sports halls, studios, swimming pools or outdoor spaces, though you may still choose to wear one in these areas if you wish.
Should I wear gloves?
No. Please do not wear gloves whilst training. Gloves can harbour a high viral load, with easier transfer to multiple services. Washing your hands with soap and water and using hand sanitiser before, during and after training is far more effective.