What additional cleaning and safety measures are being put into place?
Our staff have been busy preparing and making important changes as your safety is our highest priority. Some of the changes will be the one-way system around our facility, clearly labelled work out stations, sanitization stations, sanitizer and wipes to wipe down the equipment, limited capacity in some classes to maintain social distancing and increased cleaning hours throughout the centre. Full details can be found here.
Have the centres been deep cleaned?
Yes, Stockport Sports Village & Houldsworth Village have been deep cleaned ready for reopening.
Are members required to wipe down machines and equipment after each use?
Yes, we request that all member use the sanitizer sprays and wipes available in the gym to wipe down the machines and equipment they have used.
Should I Bring a Sweat towel?
No. We kindly ask you not to bring a sweat towel to the gym or classes to help limit any risk of the virus spreading and that all members only use the wipes and sanitizer available in the gym and class studios.
Should I bring a Mat?
Yes, if you have your own exercise mat then please bring it. If not, we do still have mats available and these will be sanitized before and after each class.
Will hand sanitizer be available for members?
Yes. Hand sanitizer is available at Reception and at regular points throughout the buildings.
Should I wear a mask in the gym?
No, you are not required to wear a mask in the centre. If you feel more comfortable wearing one, then please feel free to do so.
Should I wear gloves in the Gym?
No. Please do not wear gloves whilst training. Gloves can harbor a high viral load, with easier transfer to multiple services. Washing your hands with soap and water and using hand sanitizer before, during and after training is far more effective.
When will direct debit fees start again?
If your home club is reopening (phase 1):
As your home club is one of either Stockport Sports Village or Houldsworth Village you will have access to the facilities as from Monday 27th July 2020 enabling access to the gym & studio.
Your direct debit will commence on the 15th August 2020 at a pro-rated amount and your standard monthly collections will resume on the 15th September 2020.
Full details of your direct debit will be sent to you as an advanced notice of collection.
If your home club is not reopening:
We will keep your membership on a freeze until the following phases have been confirmed.
If you wish to Unfreeze your membership to enable access to lifeLEISURE Stockport Sports Village and lifeLEISURE Houldsworth Village please complete this form and we will activate your membership.
During your membership account being frozen you are unable to book any activities please reactivate to enable booking.
How can I cancel my membership?
Please email firstname.lastname@example.org stating you wish to cancel and to begin your 30 days written notice period.
My home club is reopening, can I freeze my membership?
If your home club has reopened, you can freeze your membership until you feel comfortable coming back to our centres. Please fill out this online form to request a membership freeze.
If your home club is not open, your membership will remain frozen with no charge.
I have an annual membership paid for in advance. What is happening with this?
All Paid in Full (PiF) memberships will be extended by the number of days the centre has been closed inline with your obligation date.
Will you contact me before my home club reopens?
Yes. We will be updating our website, social media channels and sending our email communications updating you through every step of our phased reopening process.
I owe some money for my membership - how do I make that payment?
Please log into your membership account here to make your membership fee payment.
My membership is frozen - can I still make a booking?
If your freeze enables access, yes you can make a booking. If you're freeze doesn't not permit access, then you wont be a to make a booking & will have to fill out this form to reactivate your membership account.
I have a swim only membership - will I be charged?
Your membership will remain frozen until we are able to reopen your home club.
How do I find out what is my home gym?
If you log into your members area here, then click My Profile and your Home Club will be stated the 4th field down.
Can I change my home club?
Please email email@example.com to request a change to your home club.
Will I be able to look round your centres before signing up to a membership?
Slots will be available soon to book a tour.
Can I call in the centres to speak to a member of staff about my membership?
During these unprecedented times all phones are currently unavailable, please email firstname.lastname@example.org, where the Team are working hard to answer all queries within 5 working days.
Which sites are open?
When will the other centres reopen?
At the moment we cannot confirm a date for when the other centres are reopening, but please rest assured we are working with the council to ensure we can reopen as soon and as safely as possible. For the time being, you can access facilities at Stockport Sports Village or Houldsworth Village. Details on how to do this can be found on our website here.
Will your swimming pools be open?
Our swimming pools will re-opening during phase 2 of our reopening strategy.
Do you have a timetable for your classes?
Will we have to book a slot before visiting your centres?
Yes. To adhere to guidelines & centre capacity, the following booking process have been put in place:
lifeLEISURE Stockport Sports Village: gym & studio activities must be pre-book using your online account to guarantee your slot.
lifeLEISURE Houldsworth Village: gym & studio activities must be pre-book to guarantee your slot. Bookings can be made on arrival; however this will be dependent on capacity levels. Pre-booking is advised using your online account.
All bookings are made through your online account. Once you are in your account you can book gym & classes under make a booking.
What procedures will be in place for when you re-open?
To help prepare you for your next visit, please watch a reopening video:
Our reopening page details everything you need to know about our centres reopening and what is in place. For site specific information, please visit our centre pages.
Are you running school holiday camps over the summer?
There will be no holiday camps during Summer 2020.
Will you be restricting the number of members allowed in the gym?
Yes. There is a maximum capacity we are allowed under the government guidelines to keep our members and staff safe.
If the maximum capacity is reached the online booking system will show as full so please book via your online account before you come to avoid disappointment.
Is there a time limit on my visit?
Yes you will be restricted to a 45 minute sessions where we will shut down the area for a full clean after.
When will we be able to book classes?
Online bookings for Stockport Sports Village and Houldsworth Village will open 06.30am and you will be able to book a class/gym slot up to 7 days in advance.
I am unable to book a gym slot, can someone help?
If you are having difficulties booking your gym/class online, please email email@example.com so a member of the team can look into this for you.
Can I book a gym & studio slot one after another?
You can book a gym slot and a studio class one after another, however please be aware that you will need to allow us time in between each slot to deep clean our equipment and studio. This may mean you will need to wait outside the facility before being allowed back in to begin your next booking.